Terms of service

Intellectual and Industrial Property

All content on this website, including designs, images, logos, text, and trademarks, is the exclusive property of Dos Besos or its licensors.

Any reproduction, distribution, or commercial use without prior written authorization is strictly prohibited.

Modifications

Dos Besos reserves the right to modify these Terms & Conditions at any time. Changes will be effective once published on the website.

Applicable Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with Spanish law. Any dispute shall be submitted to the courts and tribunals of Spain, unless otherwise provided by applicable consumer legislation

These Terms of Service govern access to, navigation, and use of the website operated by Dos Besos, as well as the services offered through it. By accessing this website or using any of its services, the user expressly agrees to these Terms of Service.

Service Provider Identification

The service is provided by:

Brand: Dos Besos

Contact email: support@dosbesos.eu

Dos Besos reserves the right to modify its contact information when necessary.

Purpose of the Service

Dos Besos provides users with a digital platform intended for:

Browsing jewelry products

Purchasing products online

Customer service and brand-related communications

Access to the website is free of charge, without prejudice to the fact that certain products or services are subject to payment.

Conditions of Access and Use

Users agree to:

Use the website lawfully and in good faith

Refrain from activities that may damage, overload, or impair the website

Not use the website or its content for unlawful or unauthorized purposes

Dos Besos reserves the right to restrict or suspend access to the service for users who breach these Terms.

User Accounts

To place orders, users may create an account or proceed as a guest.

Users are responsible for:

Maintaining the confidentiality of their login credentials

Providing accurate and up-to-date information

Dos Besos shall not be liable for any misuse of user accounts by third parties.

Service Availability

Dos Besos makes reasonable efforts to ensure continuous availability of the website. However, uninterrupted operation cannot be guaranteed.

Temporary interruptions may occur due to technical issues, maintenance, or circumstances beyond Dos Besos’ control, without giving rise to any right to compensation.

Liability

Dos Besos shall not be liable for:

Damages resulting from improper use of the website

Service interruptions caused by technical failures or force majeure

Content or services provided by third parties through external links

Use of the website is at the user’s own risk.

Intellectual and Industrial Property

All content on this website, including designs, texts, images, logos, trademarks, and graphic material, is the exclusive property of Dos Besos or its licensors.

Any reproduction, distribution, public communication, or commercial use without prior written authorization is strictly prohibited.

Communications

Users agree that Dos Besos may contact them by electronic means for:

Order confirmations and service-related notifications

Customer service communications

Commercial communications, where prior consent has been given

Users may unsubscribe from commercial communications at any time.

Data Protection

Personal data will be processed in accordance with Dos Besos’ Privacy Policy and applicable data protection regulations.

Amendments to the Terms

Dos Besos reserves the right to amend these Terms of Service at any time. Any changes will take effect upon publication on the website.

Users are encouraged to review these Terms periodically.

Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with Spanish law.

Any disputes shall be submitted to the courts and tribunals competent under applicable consumer protection legislation.

Shipping Policy – Dos Besos

This Shipping Policy describes how orders placed on the Dos Besos website are processed, shipped, and delivered. By placing an order, the customer agrees to the terms outlined below.

Order Processing

All orders are processed after payment confirmation. Orders are prepared and dispatched within the timeframe indicated at checkout.

During high-demand periods, promotions, or holidays, processing times may be slightly extended. Customers will be notified in case of significant delays.

Shipping Destinations

Dos Besos ships to:

Spain

Selected international destinations

Available shipping destinations and rates will be displayed at checkout.

Shipping Methods and Carriers

Orders are shipped using trusted third-party carriers. The selected shipping method will depend on the destination and option chosen at checkout.

Dos Besos is not responsible for delays caused by the carrier once the order has been dispatched.

Delivery Times

Estimated delivery times are provided for reference only and may vary depending on:

Destination

Shipping method selected

External factors beyond Dos Besos’ control

Delivery times begin once the order has been dispatched, not from the date of purchase.

Shipping Costs

Shipping costs are calculated at checkout and depend on the destination and order value.

Shipping within Spain: calculated at checkout

Free shipping promotions may apply to qualifying orders

International shipping rates vary by destination

Any applicable customs duties, taxes, or import fees for international shipments are the responsibility of the customer.

Order Tracking

When available, customers will receive a shipping confirmation email with tracking information once the order has been dispatched.

Tracking availability may vary depending on the carrier and destination.

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate and complete shipping information.

Dos Besos is not responsible for:

Delays or losses due to incorrect or incomplete addresses

Failed deliveries when the customer is unavailable to receive the order

Additional shipping costs resulting from reshipment may be charged to the customer.

Lost or Delayed Shipments

If an order is significantly delayed or appears to be lost, customers should contact Dos Besos at support@dosbesos.eu.

Dos Besos will assist in opening a claim with the carrier but is not liable for delays beyond its control.

Damaged Packages

If a package arrives damaged, customers must notify Dos Besos within 48 hours of delivery and provide supporting photographs.

Claims submitted after this period may not be accepted.

Changes to This Shipping Policy

Dos Besos reserves the right to update or modify this Shipping Policy at any time. Changes will take effect upon publication on the website.

Customers are encouraged to review this policy before placing an order.

Contact Information

For any questions regarding shipping, please contact:

support@dosbesos.eu

Legal Notice – Dos Besos

This Legal Notice governs access to and use of the website operated by Dos Besos. By accessing this website, users agree to the terms set forth herein.

Website Owner

In accordance with applicable legislation, the following information is provided:

Brand name: Dos Besos

Contact email: support@dosbesos.eu

Dos Besos reserves the right to update or modify this information at any time.

Purpose of the Website

The purpose of this website is to provide information about Dos Besos’ jewelry products, allow online purchases, and offer customer support services.

Dos Besos reserves the right to modify the content, products, or services offered on the website at any time without prior notice.

Terms of Use

Users agree to use the website in a lawful manner and in accordance with these terms.

It is prohibited to:

Use the website for unlawful or fraudulent purposes

Introduce viruses or malicious software

Attempt to gain unauthorized access to the website or its systems

Dos Besos may suspend or restrict access to users who violate these terms.

Intellectual and Industrial Property

All content on this website, including but not limited to texts, images, designs, logos, trademarks, graphics, and software, is the exclusive property of Dos Besos or its licensors.

Any reproduction, distribution, transformation, or commercial use of such content without prior written authorization is strictly prohibited.

Liability

Dos Besos shall not be liable for:

Misuse of the website by users

Interruptions, errors, or technical failures beyond its control

Content or services provided through third-party links

The user accesses and uses the website at their own risk.

External Links

This website may contain links to third-party websites. Dos Besos has no control over and assumes no responsibility for the content, policies, or practices of such websites.

The inclusion of external links does not imply any relationship, endorsement, or approval by Dos Besos.

Data Protection

The processing of personal data collected through this website is governed by Dos Besos’ Privacy Policy, in compliance with applicable data protection regulations.

Modifications

Dos Besos reserves the right to modify this Legal Notice at any time. Any changes will become effective upon publication on the website.

Users are encouraged to review this Legal Notice periodically.

Governing Law and Jurisdiction

This Legal Notice shall be governed by and interpreted in accordance with Spanish law.

For the resolution of any disputes, the parties submit to the courts and tribunals that correspond under applicable consumer protection legislation.

Contact Information – Dos Besos

If you need assistance, have questions about your order, or would like more information about Dos Besos, please feel free to contact us through the channels below. We will be happy to help you.

Customer Support

📧 Email: support@dosbesos.eu

Our customer support team will respond as soon as possible during business hours.

Order Inquiries

For questions related to:

Orders and order status

Shipping and delivery

Returns or exchanges

Product information

Please include your order number in your message to help us assist you more efficiently.

Business Hours

Customer support is available: