We work with two approaches:

Solid glass pieces, sculpted directly in the flame, and blown glass pieces, created with intentionally thick walls to ensure strength and durability. Both methods demand expertise, and each piece carries the unique signature of the artisan who shaped it.

Because of this handmade nature, no two pieces will ever be exactly alike. Small variations in form, proportion or movement are part of their identity.

This is especially true for earrings: pairs are matched, but never identical — a subtle asymmetry that speaks to the beauty of handcraft.

Small Batches & Availability

Each item is produced in limited stock. Once this initial batch sells out, pieces from the same collection may become available again, but only in very small drops depending on atelier capacity and material availability.

If an item appears sold out, you’re welcome to email us at support@dosbesos.eu to check current possibilities or upcoming restocks.

Made On Demand

Some pieces will be available on demand.

This means the piece is made specifically for you, following the same artisanal process and standards used for our limited stock.

On-demand items require 5 to 15 days of production time.

This window allows our team to work carefully, avoid overlapping orders and ensure every piece leaves the atelier in perfect condition.

Warranty & Care

Our borosilicate glass jewelry is crafted one by one, shaped by fire, and built to last. Although glass is resilient by nature and our technique reinforces its strength, no material is completely unbreakable. Our warranty exists to ensure you feel supported, protected and taken care of from the moment your piece arrives.

3-Month Warranty.

All pieces are covered by a 3-month warranty from the date of delivery.

This coverage includes:

Manufacturing defects that may appear or were not detectable during quality control

Pieces that arrive damaged due to shipping

Structural issues linked to the artisanal crafting process

In these cases, once your claim is reviewed and approved, we will provide a prepaid return label and take care of the repair or replacement at no cost to you.

About Accidental Damage

We understand that life happens.

If your piece suffers an accidental fall or impact within the warranty period, we will gladly evaluate it in our atelier.

Because this type of damage is external to the production process, the shipping costs for returning the item may be covered by the client.

However, to keep the experience smooth and fair, our team will first assess the situation through photos or video and confirm the next steps before any label is issued.

After the Warranty Period

We continue to offer repairs beyond the 3-month coverage.

Some pieces can be easily restored; others—especially those made from a single continuous piece of glass—may need to be fully re-crafted.

In every case, we will:

Evaluate the piece

Determine the repair possibilities

Provide a quote and estimated timeframe

Shipping arrangements will also be confirmed based on the nature of the repair.

How to Request Support

Please write to us at support@dosbesos.eu with:

Your order number

Clear photos or a short video of the issue

A brief description of what happened

Our team will guide you through a seamless, respectful, and transparent process.

Exchanges & Returns

Dos Besos pieces are handcrafted, shaped individually in the flame, and created with intention. We want you to love what you receive — but if something doesn’t feel right, you have 15 days from the date of delivery to request an exchange or return.

How to Send Your Return

You can return a piece in two ways:

1. Using your own carrier

You’re welcome to ship the item back using your preferred postal or courier service.

Please note that Dos Besos cannot be responsible for parcels lost or damaged when sent through personal carriers.

2. Using a Dos Besos return label

If you prefer, we can provide a prepaid return label.

For exchanges, the cost of this label will be charged to the customer.

For returns, the cost of the label will be deducted from the final refund amount.

We will confirm the exact amount before issuing your label.

Condition of Returned Items

To be eligible for an exchange or refund, items must be:

Unused and in perfect condition

Returned with all original packaging and components

Shipped securely to avoid damage during transit

Once the piece arrives at our HQ, our team will inspect it. Exchanges or refunds can only be processed if the item meets the required conditions.

How to Start the Process

Write to us at support@dosbesos.eu with your order number and request.

We will guide you through the next steps and make the process as smooth as possible.